Terms & Conditions

Terms & Conditions

As a valued customer of Bottles & Bottles, we would like you to be familiar with our trading terms, to ensure that your Bottles & Bottles experience is a satisfying one. Please feel free to contact our Customer Service Team. if you have any further questions. 

Refund Policy

• All goods sold are not refundable.
• Bottles & Bottles will only review or consider refund requests for defective products or due to a lapse in delivery/ fulfilment services. 
• Refund requests will not be accepted if it is more than 48 hours after the transaction is made.
• All requests will be assessed on a case-by-case basis, in writing to [email protected] .
• Refund payment will be channelled through PayNow, up to 7 days upon receiving said request.
• All refund payment will have 5% administrative charges deducted from the refund transaction amount.

Delivery

• Our $20.00 flat rate delivery service (free for purchases above $350.00) follows a designated time belt system ~ 10am to 3pm OR 2pm to 7pm. 
• All deliveries are outsourced, planned and managed by an automated route-planning system and we are not able to guarantee exact and specific timing.
• Drivers will contact customers on foreseeable delays and upon request at arrival; they are however unable to change delivery timing.
• In the event that there is no one to receive at location, unless with given written instructions to leave the wines unattended, our drivers will send the wines back to Bottles & Bottles’ warehouse.  Customers will have to bear both the return and re-delivery fees (subject to date/ timing and distance) for the wines to be re-delivered.

Express/ Special Delivery

• This is chargeable at $30.00 per location regardless of purchase amount; available within 2 hours upon successful transaction/ Bottles & Bottles' receipt of payment.
• It is also applicable to requests for specific-timing delivery, which may or may not be a same-day purchase.  Express/ special delivery services are not available on weekends, after-office hours and during certain peak period.

1. About Bottles & Bottles Singapore

a. Your purchase of goods from www.bnb.com.sg (“website”) is subject to these Terms and Conditions of Sale, the Terms of Use, the Returns Policy, the Cookies and Privacy Statement[1] and any Catalogue Terms (collectively referred to herein as “Terms”). If you do not accept these Terms, you must refrain from using this website or making a purchase from this website.
b. www.bnb.com.sg is a website operated by Bottles and Bottles Pte Ltd (“us”, “our”, “we”, “Bottles & Bottles”). We are a private limited liability company registered in Singapore and have our registered office at 10 Changi South Street 03 #04-05, Singapore 486147
c. The goods and services described in this website are available from Bottles & Bottles only
d. You and Bottles & Bottles may enter into a sale contract for the sale and supply of goods or services described in this website, by you making an offer to Bottles & Bottles via the website, to purchase the goods and services at the specified price, subject to these Terms.
e. The Bottles & Bottles logo and words are registered trademarks of Bottles and Bottles Pte Ltd and used under a limited license by Bottles & Bottles.
f. In these Terms:

• “you”, “user”, “member”, and “guest” means anyone who visits and/or uses this website
• reference to a “third party” in these Terms includes a reference to any agent or contractor of Bottles & Bottles, or of any of its related entities, and any person engaged by any of them, in the creation, provision or maintenance of the website or in the fulfilment of Orders made through the website, and includes any of them 
• a reference to the "website" means www.bnb.com.sg. 
• "Order" means an offer made by you in response to an invitation to treat made by Bottles & Bottles via the website.

We reserve the right to revise these Sales Terms from time to time at our discretion. Such revisions will be effective immediately upon publication on this website. We recommend you review the terms for amendments each time you use the website and before placing any Order. By continuing to use this website after such publication, you agree to be bound by these Sales Terms as revised. Any changes to these Sales Terms will apply to any Order you place from the effective date of the change. Should we choose to provide you with notice of amended terms, you agree to receive email notification of the amendments from us or a third party. You should therefore periodically visit this page to determine the current Sales Terms.

2. User Agreement
a. By accessing and/or using the website, you accept these Terms and agree to be bound by them, and an agreement is formed between us and you.
b. These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of the website following any amendment of these Terms will represent an agreement by you to be bound by these Terms as amended. We recommend you review the Terms for amendments each time you use the website and before placing any Order. Whilst we are under no obligation to do so, should we choose to provide you with notice of amended Terms, you agree to receive email notification of the amendments from us or our third party.

3. Guests and Registered Users
a. You may access and/or use the website as a guest or as a member.
b. To become a member of the website, you must provide your name and address, telephone number, a valid email address and nominate a password. If you do not provide accurate and complete details, we may not be able to activate your membership or supply goods or services to you. You agree to keep your membership details current at all times by accessing your account via the website or by contacting our Customer Service Team.
c. You will receive an email from us as soon as practicable after you create your membership account.
d. We only permit one registration per email address.
e. You must not use another member’s account without permission.
f. You must keep your password secure as you are responsible for any activity on your account. You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your password or account.
g. If you forget your password you may click on the relevant link located on the website and we will email you a new password, or you may contact our Customer Service Team.
h. We reserve the right to terminate a member’s account without notice for any reason whatsoever including without limitation, if you have breached or we suspect you have breached these Terms.

4. Legal Capacity
a. You must be eighteen (18) years of age or over to register as a member of the website or purchase goods or services from the website.
b. Any Order and/or purchase made by you using this website is an acknowledgement by you that:

• You are over the age of eighteen (18) years
• You accept these Terms
• You agree that you have entered into a legal contract with Bottles & Bottles in relation to these Terms
• these Terms, together with your Order, constitute the entire agreement between you and Bottles & Bottles for the supply of goods or services Bottles & Bottles reserves the right to take legal action and seek compensation from the parent or guardian of a minor who causes an Order to be placed, for any loss or damage of any kind Bottles & Bottles may suffer as a result of a transaction entered into by a minor

5. Orders
a. We recommend you carefully preview any proposed Orders before adding them to your shopping cart and proceeding with your Order.
b. Once an Order has been accepted by Bottles & Bottles, no cancellation of that Order is valid unless you receive our written communication permitting the cancelled Order.
c. Representations of goods or services for sale made by Bottles & Bottles via the website do not constitute an offer to sell but an invitation to treat.
d. You and Bottles & Bottles may enter into a contract for the sale and supply of goods or services by you making an offer via the website to purchase goods at the price advertised on the website by:

• Placing an electronic Order for the goods or services using the website.
• You confirm the Order details in accordance with the procedure on the website.
• You making payment in full (plus any applicable delivery and handling charges) when receiving your parcel.
• You making payment in full (plus any applicable delivery and handling charges) on the website.
• The acceptance of that offer by Bottles & Bottles

When entering into a sale contract via the website, you will be taken to have communicated your offer to purchase the good(s) or services only when:

• any and all requirements set out in these Terms have been met.
• the electronic instruction containing the offer from you enters and is recorded in our database.
• a record is created and stored in our database.
• Bottles & Bottles receives in its account full payment from you for the goods or services (including any applicable delivery and handling charges) and confirmation of that payment is received by our database.
• Bottles & Bottles receives in its account full payment from you for the goods or services (including any applicable delivery and handling charges) and confirmation of that payment is received by our courier partner.

6. You acknowledge that:
a. the transmission of your offer or the confirmation of any payment, made through an electronic instruction may not be received by Bottles & Bottles for reasons beyond either parties' reasonable control including but not limited to, electronic failure, mechanical, software, computer, or telecommunications failure, or the omission or failure of third party website providers or systems.
b. to the fullest extent permitted by law, Bottles & Bottles is not liable to you in any way for any loss or damage of any kind, however caused, arising directly or indirectly in connection with the transmission of an electronic instruction through the website, or any failure to receive an electronic instruction for whatever reason.
c. Bottles & Bottles may act on and process all completed electronic instructions transmitted or issued through the website without further consent from or reference to you.
d. Bottles & Bottles may treat an electronic instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions, or to verify the accuracy and completeness of such electronic instructions.

• You will receive an email from Bottles & Bottles as soon as practicable after you have confirmed your Order and made payment. If you have any questions regarding your Order you may contact the Customer Service Team. Please note this email does not constitute acceptance of your Order by us but merely confirms our receipt of your Order.
• If your Order is not accepted by Bottles & Bottles, Bottles & Bottles will notify you by telephone or email and arrange for a full refund of any payment made by you to be processed.
• Bottles & Bottles may, in its sole and absolute discretion, accept or reject any offer made by you for any reason (or no reason), including an error in the advertised price for, or description of, goods or services on the website, or an error of any kind in or relating to your Order.
• Any representations made at any time about stock availability are accurate to the last known stock level and are subject to change. If Bottles & Bottles cannot supply particular goods, Bottles & Bottles will notify you by telephone or email as soon as possible.
• Subject to clause 6, Bottles & Bottles will be deemed to have accepted your Order on the first to occur of issue to you of a tax invoice for the sale and the fulfilment of your Order. If you have any query about the progress of your Order, please contact the Customer Service Team. Please have your Order number handy as shown on the email confirmation.

7. Price
a. Prices shown are in Singapore dollars and include GST where applicable. Prices may not include delivery and handling charges. Prices are valid until amended or removed from the website and are subject to change at any time.
b. Each published saving in respect of goods or services is by reference to the lower of the recommended retail price of the manufacturer or the normal ticketed price of Bottles & Bottles.
c. Images of goods shown without any advertised price beside that image are not offered for sale.
d. Unless otherwise stated, accessories shown in any image of goods are not included in the price.
e. We reserve the right to correct any errors published on the website at any time.

8. Payment
a. All payments must be made in full prior to delivery, including any applicable delivery or handling charges.
b. All cash on receipt payments must be made in full when receiving parcel, including any applicable delivery or handling charges.
c. Payments must be made via the OCBC secure payment gateway facilities accessible via the website and will be subject to any additional terms and conditions of these providers.
d. To the extent permitted by law, we will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by you where a credit card or payment account is fraudulently used or is used in an unauthorised manner.
e. If there is a problem with your payment (for example, if your credit card transaction is declined), we may contact you to make alternative payment arrangements. You will be liable for all debt collection costs where you fail to make payment for any order when payment is due.

9. Supply and Delivery
a. Subject to you complying with these Terms and acceptance of your Order by Bottles & Bottles, Bottles & Bottles will sell and supply the goods or services to you as shown on your Order confirmation.
b. If the goods that you have ordered are in stock Bottles & Bottles will endeavour to dispatch orders within two (2) to five (5) business days (Monday to Friday).
c. Goods may not be available for immediate delivery. Bottles & Bottles will deliver your Order to you within three (3) to six (6) business days from the date you placed your Order. Subjected to availability from the supplier.
d. When you complete your Order you will be prompted to select to have the Order delivered to an address specified by you
e. if Bottles & Bottles gives you notice that it will be unable to deliver your Order within one (1) to five (5) business days of receipt of your Order, due to lack of stock, you may cancel your Order without charge, and Bottles & Bottles will arrange for a full refund of any payment made by you to be processed.
f. Delivery dates are estimates only and we are unable to accept any liability for failure to deliver the goods within the specified time resulting from shipment/delivery delays from our suppliers.
g. If there is no one available to accept delivery on the pre-arranged delivery date, you will be charged for storage, transport and re-delivery costs
h. Should you arrange your own delivery or collection then the goods become your responsibility upon collection from Bottles & Bottles i. We cannot accept responsibility for delivery failures or delays by our third party delivery contractor.

10. Delivery by Post or Courier
a. The terms of this clause apply where you select to have your goods delivered to a specified address.
b. The delivery address must be an address within Singapore and cannot be a freight forwarding location. Deliveries cannot be made to PO Boxes and the following areas: Jurong Island, Tuas Link, Changi Cargo, Country Clubs, Army Camps, Seletar Aerospace, Off-shore Islands such as Pulau Ubin, Turf Club Avenue, Resorts World at Sentosa, Singapore Prison Quarters, Airbase sites, SATS Inflight Catering Centre 1, ST Kinetics, Shipyards Powergrid.
c. On acceptance of your Order by Bottles & Bottles, your Order will be dispatched to your specified delivery address generally within dispatch orders within two (2) to five (5) business days, subjected to the other provisions of these Terms.
d. If you Order large or bulky items, Bottles & Bottles will contact you by telephone or email to arrange with you a suitable time for delivery.
e. You will be required to be available in person to accept delivery of your Order.
f. If you wish to change the delivery date or delivery address you must contact the Customer Service Team at least 48 hours prior to the dispatch of your Order.
g. Bottles & Bottles will use its reasonable endeavours to deliver your Order within any stated timeframes for dispatch, however Bottles & Bottles does not warrant that these timeframes will always be met, as many factors may affect these timeframes.
h. You must advise at the time you place your Order via the website or later when you discuss delivery with Bottles & Bottles, of any difficulties that may be involved in the delivery (such as stairs or narrow entries). If you do not state the situation correctly and on arrival the delivery contractor deems it to be a difficult location you will be liable for any extra charges including redelivery fees and the cost of an extra person to assist.
i. Bottles & Bottles cannot and will not accept responsibility for delivery failures or delays by our third party delivery contractor.
j. You are required to inspect your goods when you take delivery of them. You will be required to note any damage on the delivery documentation which is presented to you by the carrier for signature. In all other cases you will be required to notify us in writing of any damage on delivery or shortages within seven (7) days of delivery. We will not be liable for any damage on delivery to any of the goods unless we are notified within the time period specified above.

11. Title and risk in goods
Title and risk in goods pass to you on delivery or collection and after full payment has been received by Bottles & Bottles.

12. Payment and credit card fraud
To the fullest extent permitted by law, Bottles & Bottles and its related entities will not be responsible for any damages or consequential losses of any kind (whether direct or indirect) suffered by a user where a credit/debit card, PayPal account or other payment method is fraudulently used or is used in an unauthorised or improper manner.

13. Disclaimer and Indemnity
a. To the fullest extent permitted by law (and without limitation to any other provision of these Terms), Bottles & Bottles, and each of its related entities, exclude all liability to you or anyone else for any and all loss or damage of any kind (however caused or arising) relating in any way to the website (or any goods or services purchased on the website) including, but not limited to, loss or damage you might suffer as a result of:

• errors, mistakes or inaccuracies on the website.
• you acting, or failing to act, on any information contained on or referred to on the website and/or any linked website.
• personal injury or property damage of any kind resulting from your access or use of the website.
• any unauthorised access to or use of the websites secure servers.
• any interruption or cessation of transmission to or from the website.
• any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the website by any third party.
• the quality or fitness for any purpose of any linked sites.

b. Without limitation to the foregoing, except as expressly provided in these Terms and to the fullest extent allowed by the law, Bottles & Bottles and its third parties will not be liable for any direct, indirect, special, incidental or consequential damages arising out of your access to or use of the website or any goods or services purchased on it.
c. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the goods or services on the website. Any representation, condition or warranty which might be incorporated into these Terms by statute, common law, the law of equity or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that any goods or services are suitable for your purposes
d. You will at all times indemnify, and keep indemnified, Bottles & Bottles, and each of its related entities, including their directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by any of them arising from any claim, demand, suit, action or proceeding by any person against you or them where such loss or liability arose out of, in connection with or in respect of your conduct or any breach of these Terms

14. Order Enquiries
If you have any query about the progress of your Order, please contact the Customer Service Team. Please have your Order number handy as shown on the email confirmation of your Order.

15. Damaged or Faulty Goods 
a. If any goods ordered by you arrives damaged or is not of acceptable quality, you may have:

• rights under our Returns Policy.
• to have the damaged goods replaced.

b. If your Order arrives damaged, please contact our Customer Service Team.

16. Your Right to Cancel Your Order (Right of Withdrawal)
a. Subject to the terms set out below, you have the right to cancel your Order and return the goods up to seven (7) business days starting from the day the goods are received by you, subjected to evaluation within seven (7) days starting from the day we received your returned items, and provided that

• You have proof of purchase (order invoice number and receipt).
• You received undrinkable wine* (*subjected to evaluation within seven (7) days starting from the day we received your returned items) You received the wrong item in your package.
• You received breakage of wines upon arrival.
• You received missing items in your package.
• Your product does not match the website specifications or description.
• If delivery has taken place, the refund will exclude delivery charges paid.
• One exchange is allowed per purchase. The exchange product will not be eligible for further exchange or refund unless faulty. 

b. Other than as set out in clause 16(a), Bottles & Bottles will generally not provide you with a refund or exchange simply because you changed your mind or the goods were not what you expected.

17. Complaints
Should you wish to make a complaint, please contact our Customer Service Team. or write to us at: Customer Service Team Bottles and Bottles Pte Ltd 10 Changi South Street 03 #04-05 Singapore 486147

18. Force Majeure
Bottles & Bottles will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries

19. Governing Law
The courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our website or any Order placed on the website, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These Terms are governed by Singapore law.

20. Severability
If any part of these terms are found to be void, invalid, unlawful or unenforceable then that provision or part will be deemed to be severed from these terms and the remaining terms and provisions of these terms will remain in force and constitute the agreement between you and Bottles & Bottles.

21. Transfer and Assignment
If Bottles & Bottles merges, sells or otherwise changes control of its business or this website to a third-party, Bottles & Bottles reserves the right, without giving notice or seeking consent, to transfer or assign the personal information, content and rights that Bottles & Bottles has collected from you and any agreements it has made with you.

22. Waiver
The failure by Bottles & Bottles to exercise or enforce any right or provision under these terms will not constitute a waiver of such right or provision. Any waiver of any provision under these terms will only be effective if it is in writing and signed by Bottles & Bottles.

As a valued customer of Bottles & Bottles, we would like you to be familiar with our trading terms, to ensure that your Bottles & Bottles experience is a satisfying one. Please feel free to contact our Customer Service Team. if you have any further questions.

PDPA
This is the Bottles and Bottles Pte Ltd Personal Data Protection Policy (“Personal Data Protection Policy”) and the purpose of this document is to inform you of Bottles and Bottles Pte Ltd manages, collects, uses and discloses your Personal Data, which is subject to the Singapore Personal Data Protection Act (2012) (“the Act”). This Privacy Policy outlines Bottles and Bottles Pte Ltd’s policy and responsibility in relation to the collection, use and disclosure of Customer Data.

By continuing to use Bottles and Bottles Pte Ltd’s services, you signify that you have read, understood and agree to be bound by this Privacy Policy as amended from time to time in respect of Bottles and Bottles Pte Ltd’s collection, use and disclosure of your Customer Data. This Privacy Policy is divided into two Parts – A and B:
Part A: General Customer Data Privacy Policy Statement
Part B: Privacy Policy Statement for Customer Data collected through Bottles and Bottles Pte Ltd’s websites